RCA   Cable Modem

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If your cable modem looks like the one in the picture above, then you have the RCA cable modem.
 This cable modem has 5 lights.  The following list describes each light and its function.
1 Message LED - This light remains dormant when connected to PowerGate
2 Cable Activity - Activity here indicates your cable modem is transmitting with PowerGate's network  FLASHING
3 Cable Link - Indicates your cable modem is connected with PowerGate                                             SOLID
4 PC Link - Indicates that you have connectivity with your PC/router/gaming console                           FLASHING
5 Internet LED - Indicates whether the internet connection is active                                                        SOLID


The picture above shows the front and rear of the RCA cable modem.

6 Power Port 
7 Ethernet Port
8 USB Port
9 RF (Coaxial Cable) Connector

A functioning RCA cable modem will have the Internet and Cable Link LEDs on solid green while the PC Link and Cable Activity lights flash in unison. If the PC Link and Cable Activity lights alternately flash, this indicates that the modem is not communicating to either your PC, gaming console or router.

Boot-up Sequence

LED Description
Internet When you plug in the DCM425's power, the LED will flash green together with the rest of the lights during boot up. After which it will remain solid green.
PC Link The PC Link LED will breifly flash green once, then flash to the pattern of the Internet LED. After boot up, this light will remain flashing.
Cable Link The Cable Link LED will flash green togehter with the two previous lights, then return to a solid green state.
Cable Activity The Cable Activity LED remains dormant for the boot up process, until the modem is operational. At which point it will flash in unison with the PC Link LED.
Message Asides from brief flashes, this LED should remain off during the entire boot up process and during normal operation.

Troubleshooting

Indication/LED State Problem Possible Solution
Internet LED off No Power Check power adapter connections, and power outlet. Plug the modem into an outlet in a different room in your home or office. If the Power LED does not alight, contact our office.
Only the Internet LED flashes Poor or no cable signal Check the coaxial cable connection to the cable modem. Ensure the coaxial cable is securely fastened on the back and that the other end of the cable is also fastened tightly to a Compton Communications installed cable outlet.
Only the Cable Link and PC Link LED are solid Modem Standby is enabled Push the Internet On/Off button on the front of the modem once. This should return the modem into an active state with all lights functioning properly.
Cable Activity and PC Link alternately flash No connection exists between the modem and your computer, gaming console or router. Check the Ethernet/USB cable connecting the modem and your computer, gaming console or router. The LEDs should flash in unison once the modem has established a connection with the device. If the LEDs still alternately flash, see a computer technician to have your network card or USB ports reinstalled.
Internet LED and PC Link are flashing Modem is attempting to connect to PowerGate Be patient. The modem can sometimes take up to five minutes to connect to PowerGate. If there is no change on the lights check the coaxial cable connection to the cable modem. Ensure the coaxial cable is securely fastened on the back and that the other end of the cable is also fastened tightly to a Compton Communications installed cable outlet.
The Internet, PC Link and Cable Activity lights are solid while the Cable Link is flashing slowly Possible problem with the modem Remove the power from the modem for five seconds and restore power to it. If the lights do not change, there could be a problem with the modem itself. In which case contact our office.